Refund policy

Return Policy Information: 

• Returns are ONLY eligible for defective products
  

• Returns must be safely packaged to prevent shipping damage and additional fees (insurance and tracking is recommended). It is fairly common for shipments to sustain minor damage from insufficient packing material. The best option is to replicate the packing that the item had, when you received it from our location

• Returns that do not meet theses requirements will not be processed and will be returned to the customer or are subject to a 25% processing fee.

• Returned items that utilized any FREE shipping promotion for the order, are subject to a refund, minus our actual shipping cost of the order.

Refund Policy Information: 

• Refunds will only be issued for defective products that meet the criteria outlined in our Return Policy. Refunds will be processed back to the original payment method used for the purchase, once the returned item has been inspected and approved. Please allow 5-7 business days for the refund to be reflected in your account.

Exchange Policy Information: 

• Exchanges are allowed for products that are in their original, unused condition.

• Customers are responsible for the shipping costs associated with sending the item back to us for an exchange.

• It is recommended to use a shipping service with tracking and insurance to ensure the item arrives safely.

• If the new item qualifies for free shipping, it will be shipped to the customer at no additional cost. However, if it does not qualify, the customer will need to cover the outbound shipping cost.

Cancellation Policy Information:

• Orders may be canceled within 12 hours of placement at no charge.
• Cancellations requested after 12 hours are subject to a 10% cancellation fee to cover payment processing and administrative costs.
• If an item is out of stock and you choose to cancel rather than wait, the same cancellation terms apply.
• Once an order has shipped, it cannot be canceled.